Team profiling & feedback
Team diagnostic & profiling
Our experience is that teams increase their performance most significantly if they have a clear model of performance to work with, and if they have benchmarked data to judge their own strengths and development needs.
Therefore we prefer to begin any work we do with an organisation by profiling the teams we will be assisting.
We have developed two diagnostic tools, both taken online: a long one, which includes exernal stakeholders, and a short one, which is only filled in by the team itself.
The long profile is called Hot Spots Teams in Context ProfileTM. This is the most detailed and reliable team based diagnostic in the world. Based on the Hot Spots performance model it maps the whole value chain including productive capacity, stakeholder management practices and feedback from suppliers and clients. The profile also measures and benchmarks organisational practices and processes as important contextual factors that enable or hinder the emergence of Hot Spots.
Benefits
We have found that the profile creates a crucial impetus for learning and provides a focus for action by exploring how teams streamline their work across their value chain.
Importantly, the profile enables team members to compare themselves against our large benchmarking data base. This enables them to create a tailored set of actions to boost their performance.
Following the profile, tailored action steps wrap up key findings of the profile and provide recommendations for immediate action-taking.
We have found that the involvement of stakeholders (clients and suppliers) in the feedback kick starts an honest conversation about value creation. Our research has shown that these conversations can significantly boost the learning of the team.
Overview
The team profiles are created by team members and key stakeholders (clients, suppliers, and the leader) completing an electronic online questionnaire. This takes about 40 minutes for team members and 10 minutes for stakeholders. The profile is the basis for the detailed picture of the team and their context in comparison with our data set of more than 180 teams and projects from twenty leading multinationals worldwide.
Team Profile Feedback
Benefits
In order to maximise their learning, each team receive a detailed profile based on the feedback from members, leader, clients, and suppliers. This profile contains a detailed analysis of the team and their context with a tailor made set of actions to boost the performance of the team.
Each team participates in a virtual or face-to-face feedback session (depending on location) with a certified Hot Spots Coach to review their feedback report and key findings. By doing so our experience is that team members build a deeper understand of how they work with each other whilst the benchmarking creates a momentum for change.
Overview
A virtual or face-to-face profile feedback session is delivered to each of the ten teams.
This session takes 1.5 hours and has the purpose of acquainting the team with their feedback by walking them through their team profile report.
As an outcome of these sessions, teams will be able to interpret their scores and understand what aspects of their team and organisation currently support the emergence of Hot Spots, how stakeholders feel about their productivity, and what might be barriers that have to be overcome to create more value and be more innovative.
The short diagnostic tool
takes only 10 minutes to fill out. It's self administered online, and is often used as an element of our bespoke workshops. It means the workshop agenda is focused on identified needs of the teams or the organisation in question, and the feedback is integrated into the workshop agenda.