JUNE 2017

CONTENTS

TALKING POINTS

We’re welcoming @cccalum, @M_Heffernan, @gavinesler and @lyndagratton to our #FutureofWork conference 2017!

- Adil Ghazali - 21 hours ago
@adilghazali

@lyndagratton I have just finished #100YearLife and am busy preparing for the next 5 decades... My children need to start planning now!

Camilla Byk - Jun 16
@camilla_byk

Eight ways to build collaborative teams http://bit.ly/2s4nHgk  #collaboration #teams #productmanagement Great article by @lyndagratton

- UXDX - Jun 16
@uxdxconf

ARTICLES

BUPA:
A SPOTLIGHT ON CULTURAL TRANSFORMATION

Recently, we’ve found that an increasing number of the organisations we speak to are in the process of designing and implementing cultural transformation. Among these is FoW member, Bupa, who have been undergoing a Customer Transformation in their Australian market. Bupa wanted to ensure that their people consistently put the customer at the heart of everything they do. To achieve this, we went on a journey to define what it means to be ‘customer-led’, and to shift their culture to align with this. More

ADULT EDUCATION IS THE KEY TO CAREER REJUVENATION

Mark Malcolmson, CEO of City Lit, used The 100-Year Life as inspiration for his recent Times Educational Supplement piece on the role that adult education has to play in helping people maintain longer careers. Acknowledging that we are in “a time of great transformation work,” Mark references the need to shift our attitudes towards changing career in mid-stream and learn to embrace lifelong learning so that we can “phase” out of the job market over time rather than have a hard stop. More


WHO’S IN OUR NETWORK? ROD POOLE

We’re delighted to have Rod Poole, Group Head – Change and Business Transformation at Standard Bank, as our Friend of The Month. Rod is one of the members of our Banker of the Future programme, looking at how the banking industry is evolving and what that will mean in terms of talent. Rod is leading a pioneering organisation and culture change programme at Standard Bank, ensuring that they deliver a customer and employee experience that is fit for the future. One of the activities we find particularly interesting, is adapting products and services for new family and household structures. This means ensuring that people who perhaps do not know both their parents, or who are living in non-traditional family arrangements, are included and provided for.

WILL GIVING UP ON COMPETITION MAKE YOUR BUSINESS MORE SUSTAINABLE?

Fans of video streaming services will have been happy to learn this week that Amazon and Apple TV have decided to stop fighting each other for users’ attention and collaborate: Apple TV users can now access Amazon streaming through an in-built app.

This news provides an interesting glimpse into the way the competitive landscape is evolving. Corporations, particularly the largest and most influential, are waking up to the fact that a competitive strategy based solely on getting the largest slice of market share could be rendering their business unsustainable. More

THE STRATEGIC IMPORTANCE OF THE FUTURE OF WORK

One of the things we’re noticing recently is that the topic of the Future of Work has its own shifting identity. It has moved from the fringes of the HR domain, the object of interest of a small group of HR professionals, to a strategic agenda item, in just a few years. Over time, we’ve seen CEOs in particular, waking up to the fact that planning for the future of work is a vital part of ensuring the health, stability and survival of their business. More


HOT SPOTS UPDATES…

DREAM THE FUTURE OF WORK

We’re pleased to share Hot Spots friend Thibault Férié’s new video on the Work of the Future. Part of a series that explores a vision for the future of different aspects of human life, this short documentary explores the changes that are shaping the way we will work in decades to come. Take a look!

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